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Evidence Guide: MEM16011A - Communicate with individuals and small groups

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MEM16011A - Communicate with individuals and small groups

What evidence can you provide to prove your understanding of each of the following citeria?

Plan and prepare communication

  1. Communication types and networks within the enterprise are identified.
  2. Enterprise conventions, policies and procedures are followed when planning and preparing communication activities.
  3. Communication channels and codes appropriate to objectives, circumstances and receiver/s are selected.
  4. Communication is planned and structured to promote the accurate transfer of meaning.
  5. Communication setting and climate is established appropriate to purpose and content of message.
  6. Required resources are prepared and or obtained.
Communication types and networks within the enterprise are identified.

Completed
Date:

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Enterprise conventions, policies and procedures are followed when planning and preparing communication activities.

Completed
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Communication channels and codes appropriate to objectives, circumstances and receiver/s are selected.

Completed
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Communication is planned and structured to promote the accurate transfer of meaning.

Completed
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Communication setting and climate is established appropriate to purpose and content of message.

Completed
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Required resources are prepared and or obtained.

Completed
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Communicate effectively in interpersonal, mediated and group settings

  1. Effective communication skills, strategies and principles are applied to a variety of communication events.
  2. Verbal and non-verbal language is used appropriate to the topic, sensitivities and technical understanding of the person/s being addressed.
  3. Individual differences are respected and considered.
  4. Purpose and objectives of communication are adhered to.
  5. Participation in communication is encouraged.
  6. Conventions, rules, policies and procedures are followed.
Effective communication skills, strategies and principles are applied to a variety of communication events.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

Verbal and non-verbal language is used appropriate to the topic, sensitivities and technical understanding of the person/s being addressed.

Completed
Date:

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Individual differences are respected and considered.

Completed
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Purpose and objectives of communication are adhered to.

Completed
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Participation in communication is encouraged.

Completed
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Conventions, rules, policies and procedures are followed.

Completed
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Evaluate communication

  1. Feedback regarding the effectiveness of the communication activity is obtained.
  2. Outcomes are assessed against communication objectives and selected channels and codes.
  3. Communication barriers are identified and strategies for overcoming them are identified and implemented.
Feedback regarding the effectiveness of the communication activity is obtained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes are assessed against communication objectives and selected channels and codes.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication barriers are identified and strategies for overcoming them are identified and implemented.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

A person who demonstrates competency in this unit must be able to communicate across a range of environments using different methods and techniques appropriate to the content and purpose of the communication. Competency in this unit cannot be claimed until all prerequisites have been satisfied.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts.

Context of and specific resources for assessment

This unit may be assessed on the job, off the job or a combination of both on and off the job. Where assessment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate.

This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with complex communication or other units requiring the exercise of the skills and knowledge covered by this unit.

Method of assessment

Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways including direct observation, supervisor's reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. The candidate must have access to all tools, equipment, materials and documentation required. The candidate must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials.

Guidance information for assessment

Required Skills and Knowledge

Required skills

Look for evidence that confirms skills in:

selecting and using various communication channels

coding and decoding verbal and non-verbal messages

giving and receiving feedback

identifying blockages, barriers and breakdowns in communication

applying principles of effective communication

applying speaking and listening skills to interpersonal and group situations

using writing skills to communicate technical and non-technical information using common verbal written channels

undertaking reading and comprehension of written workplace communications

Required knowledge

Look for evidence that confirms knowledge of:

communication process, stages and roles

communication types and networks

verbal and non-verbal channels - advantages and disadvantages

verbal and non-verbal codes - advantages and disadvantages

principles, strategies and conventions for interpersonal, mediated and group communication

communication skills for sender and receiver

communication blockages, barriers and breakdowns and strategies for overcoming them

individual differences between communicators and strategies for effective communication

establishing communication climate

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Communication types

Upward - examples: reporting, suggestions, grievances

Downward - examples: policy, procedure, job instruction, feedback, information

Horizontal - examples: task coordination, conflict resolution, discussion, problem solving, information sharing

Communication networks

Hierarchies, patterns or clusters of personnel

Enterprise conventions, protocols and procedures for communication

Communication channels and codes

Channels - defined here as the route a message takes through any of the three broad media: written verbal, spoken verbal and non-verbal

verbal channels involve visual and sound media.

non-verbal channels may involve visual, sound, touch, taste and smell and combinations of these

Codes - defined here as any system of language, symbols, signals, gestures etc. that gives mutual meaning to a message. Codes may be:

verbal (spoken or written language)

non-verbal e.g. symbols and emblems, body language

Effective communication skills, strategies and principles

Questioning and clarifying

Speaking and conversation skills

Effective and active listening

Reading and comprehension skills

Giving and receiving feedback

Giving and interpreting verbal and non-verbal messages

Using the telephone and similar mediated channels

Establishing communication climate

Basic conflict resolution

Seeking and acknowledging contribution

Agreeing on communication protocols

Clarifying the purpose of the communication activity

Principles and protocols for informal and formal meetings

Principles and protocols for speaking to a group

Group discussion strategies, principles and protocols

Interpersonal strategies and principles

Communication events

Letters, memos, emails etc.

Telephone calls

Group talk

Meetings

Individual and group discussion

Task coordination

Information sharing

Individual differences

Age, sex, ethnic origin, language

Status in the organisation

Level of expertise